Updated client policies

All appointments require full prepayment at the time of booking. A secure payment link will be provided and must be completed within 24 hours to confirm and hold your reservation. Your appointment is not confirmed until payment is received.

This is a professional wellness practice. Your appointment time is reserved exclusively for you, which means another client cannot be served in that slot. Prepayment reflects your commitment to that reservation. 

If you haven't been seen in the last 365 days, from the last recorded visit, you will need an initial consultation. Health History and Consent Forms are required annually, and all health updates must be disclosed. No exceptions for using Angel of Water, Ozone, or Red Infrared Light Therapy without an initial consultation.

To ensure a seamless experience, all new clients must complete the New Client Intake Form. Please arrive 15 minutes early to complete it in person.

• Tuesday–Friday appointments require at least 24 hours advance notice.
• Monday appointments require at least 48 hours advance notice.

Please note: Because we do not process cancellations during evenings or weekends, Monday appointments must be cancelled no later than 2:00 PM on the preceding Friday. A cancellation request submitted over the weekend for a Monday appointment does not meet the required notice window.

If proper notice is given: Your prepayment will be converted to an account credit and applied toward a future appointment, provided that appointment is booked in accordance with these policies.

Please arrive 5–10 minutes early to receive your full session time. Out of respect for clients scheduled after you, late arrivals will receive only the remaining time in their reserved slot. The full service fee still applies. At the practitioner's discretion, a late arrival may be rescheduled and the cancellation policy will apply.

All sales are final. We do not offer refunds or returns on services, products, or gift vouchers. 

Once booked, specialty services are non-refundable and non-transferable. Schedule changes can be made with at least 48 hours' notice. 

By booking, you agree to our 48-hour cancellation policy, prepayment requirements, and no-refund policy. Cancellations within 48 hours forfeit the payment, though it can be credited for future use with proper notice respecting the 48 hour policy.

Packages and vouchers are for services only, non-transferrable, and non-refundable. They cannot be applied to products.

Packages and vouchers cannot be booked online and must be scheduled directly. 

By booking an appointment, you are entering into a commitment. You agree to the following:

• Provide accurate and complete health information at the time of booking, and update that information if your health status changes before your appointment. Natural Escape LLC & True Vitality LLC is not liable for adverse outcomes resulting from incomplete or inaccurate information provided by the client.
• Honor your scheduled appointment time. Your session begins and ends at its reserved time regardless of your arrival. Late arrivals do not extend the session and the full service fee remains due.
• Accept financial responsibility for your reserved appointment. By booking and submitting prepayment, you acknowledge that the time and service have been prepared and held exclusively for you. All charges are final. Disputes, chargebacks, or reversals initiated against valid charges under this policy are considered a violation of this agreement. Natural Escape LLC & True Vitality LLC reserves the right to refuse future service to any client who initiates an unauthorized dispute.
• Understand that no-shows and late cancellations are not eligible for refund or credit, as outlined in Section 2 of this agreement.

• Tuesday–Friday appointments require at least 24 hours advance notice.
• Monday appointments require at least 48 hours advance notice.

Please note: Because we do not process cancellations during evenings or weekends, Monday appointments must be cancelled no later than 2:00 PM on the preceding Friday. A cancellation request submitted over the weekend for a Monday appointment does not meet the required notice window.

If proper notice is given: Your prepayment will be converted to an account credit and applied toward a future appointment, provided that appointment is booked in accordance with these policies.

• Cancellations made on the same day of the appointment.
•  Cancellations made with less than the required 24–48-hour notice.
•  No-shows without any prior notification.

These situations will incur a full charge for the scheduled service, with no exceptions or refunds.

Requires a full deposit for the service fee for any future appointments to ensure commitment.

Requires a full deposit for the service fee for any future appointments to ensure commitment.

We will contact you and announce a weather closure first due to safety and equipment considerations. We also apply District Notifications for Mequon-Thiensville Public School, Ozaukee County, and Milwaukee Public Schools closures during winter. Always allow extra time for travel during adverse weather and reschedule, if necessary, with at least 48 hours' notice.